FAQ

Below is a list of our customers' most frequently asked questions.

What is a PBWN & how is it different from a BWN?


PBWN
stands for Precautionary Boil Water Notice. When issued by Constate Utilities, it is a Notice published in The Citrus Chronicle to alert customers using the system that there has been a line break or water-related issue that MAY have affected water quality; and until the repair is completed AND the water is tested per regulations, it is SUGGESTED - from a precautionary standpoint - that water from the system be purified by boiling (for one minute) before it is consumed.

A Boil Water Notice (BWN) is issued (& rescinded) in the same manner as a PBWN but it is based on a belief that water from the system IS NOT safe to drink per reguations and it ADVISES customers TO DEFINITELY boil water from the system UNTIL the issue(s) have been fixed / resolved and the water has tested "safe" to consume per regulations.

How do I know if a PBWN is in effect?

When a PBWN (or BWN) is ISSUED, and again when it is RESCINDED (cancelled) ...

-It will be published asap in The Citrus Chronicle
-It will be published on this website
-Notice will be electronically sent to those "subscribed" to Alerts, and
-A Recorded Messge will be posted on main telephone line as well.

Recission / Cancellation will not occur UNTIL 2 samples of water taken at least 6 hours apart are taken, submitted to the local lab, and independently tested per regulations. This process alone can take up to 4 days, once the line break / issue has been repaired based on the timing and availability of the laboratory that does the testing. The laboratory is NOT open on weekends.

How could I have used this much water?

-Human Error: There was a mistake READING your meter, OR
-LEAKs: You have a leak(s) on your side of the meter resulting in an unusually high volume of water passing through it.

See the "Meter & Meter Reading" Tab of this website for more information.

I paid the bill, so why do I have a previous balance & late fee?

-Non-delivery: You may have mailed your payment ahead of the Due Date (the 25th) but the Postal Service may have lost or misplaced it.
-Late delivery: Despite timely mailing OR proper "scheduling" of your "online banking" function, the Postal Service actually DELIVERED the payment later than intended.
-Accounting Error: It's also possible that Constate received the payment on time but made an error (was the Acct Number included?). This is rare but possible, of course.

Constate is careful to collect all payments and POST them BEFORE generating new Invoices so the information you receive is current.

Please see the "Policies" Tab of this website for "late fee" information.
And the "Bill Payment" Tab for online payment options.

Why is my water discolored?

-A recently completed repair may allow air to enter the line, causing the milky look.
-Or there could be a line break that is active and requires attention.

Call the main line or Jeff Schrade directly to report water quality issues.

See the "Contact Us" Tab of this website for contact information.

Why am I experiencing low pressure?

There are a number of possible causes of low pressure.
-Check your meter and surrounding areas for possible leaks.
-Consider calling a plumber to check your system INCLUDING the "house" valve that regulates water flow to your home. It's usually located outside near the garage and may not be completely open.

If the problem is limited to a single residence, call the main line to report the problem. If several customers are affected, call Jeff Schrade directly AND the main line to report the problem ASAP !

See the "Contact Us" Tab of this website for contact information.

Why does debris come out of the faucet when running hot water?

Your water heater probably needs to be flushed.
CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to prevent injuring yourself or the water heater.